I sincerely hope to receive a favourable reply within the subsequent several days, so I'm able to proceed using American Airways for my vacation.
I had some exceptionally constructive assistance to give them to stop this Later on, but was not able to determine connection with them.
March 25 I flew from Austin to Ft Myers using a plane improve In Charlotte. When scheduling my flight I requested wheelchair assistance. Had to hunt a person up in Austin. Was taken to gate 2hours beforehand but was assured there could well be guidance for boarding. Gate was improved without having a single at he desk could find no aid, and with excellent problems proceeded to new gate. All over again no help in boarding.
I don't just had to squander $50 in baggage service fees, but I professional Awful landing by your pilots, extremely crowded and little planes, rude flight attendants, and complete imbeciles that managed my baggage mainly because they Evidently were illiterate and will not read “San Antonio to Cincinnati, OH and despatched it to Grand Rapids, MI.”
I'm emailing this remark to you so that AA may greater be capable of really encourage workers to become additional courteous when things go wrong.Purchaser service will make such a big difference for anyone utilizing your service.
On December twenty five, My three sons and I had a flight from Cleveland to Phoenix which was to go away at seven:50 by using a end in Charlotte NC. At about three or 4 pm over the day of our departure, American Airlines delayed our flight which might make us overlook our relationship in Charlotte which had no other flights out to Phoenix that working day OR the subsequent! And why the hold off? No rationalization. So without any help from an AA agent..(Practically just as if it absolutely was our fault) we found Yet another flight by means of Dallas…which still left in one hour and a half. We designed it to your airport but with yet another rude AA consultant, (I understood it had been active with the holidays and all) I used to be confident that I could get my bag in Dallas considering the fact that we now experienced to invest the night there. I requested him concerning the tag that seemed like it was checked to Phoenix and he mentioned curtly, you’ll just pick it up in Dallas and recheck it each morning. Properly the bag didn't help it become to the conveyer in Dallas. Once i questioned another representative about it, he reported it had been in a major room and it was going out when we remaining each morning. I informed him I required it for my hotel keep, and he told me it might acquire four several hours to obtain it. Alright…nevermind…I’ll be back again here in 4 several hours!!! So I left for your Dallas resort without my baggage.. Received on our flight the following morning and took off promptly.
The flight crew automatixallu built me Look at my bag While thier have been quite a few open overhead bins. See connected flight info. It might be great should they crew did bot saw it wasnt thier fault and dont blame them.
Regardless of what happened on this event, we hope you might keep on to pick out American Airways in your vacation demands. We will work flat out making sure that you get the service you hope and deserve.
Last thirty day period, I traveled on American Airlines from Portland, Maine to Washington, DC. I am able to’t tell you adequate about the excellent service I been given. I asked for a wheelchair for the two airports and also the chair and attendants had been appropriate there and went over and over and above the decision to responsibility.
I didn't have any luggage to check! Why does AA Purchaser Service continue to lie about explanations which the flight was overbooked? The ticket agent told me the flight was overbooked.
Also counsel that every passenger set there carry on in measurement checker so all travellers are handled equitably.
.Stephanie,a supervisor was very impolite and the opposite agent advised me ifI desired to go t oMonterey previously I must take a taxi.the agent did not gave me the seats that Exclusive assistant had offered me thanks to my incapacity Ifound just after my 3rd attempt Darlene
My wife and I flew on AA266 Feb 5 from Lihue to L.A. We had paid for bulk head seats (8A,8B). We got 12A and 12B as an alternative. The desk mentioned it had been to balance the aircraft for takeoff thanks to vacant seats and that we might be returned to 8A and 8B inside the air.
I actually strongly don't desire to fly with American Airways at any time all over again, their purchaser service is Terrible!!! I was over a flight on Monday from Miami, Florida to Norfolk, Virginia and needed to worst lay around. Why on this planet do I need to fly to New York to return to Virginia. My battle was suppose to leave Miami International to Laguardia at 5pm. The flight was to start boarding at four:30pm and they built an announcement that their might be a fifteen minute delay and I went for the counter to check with the consultant if I was planning to make my relationship and he or she advised me I might be great. The main reason I checked on my connection was for Clicking Here the reason that my lay more than wax only 58 minutes. We’ll we boarded the flight so I assumed I would be high-quality to capture my link bug that was so we sat on the airplane for over and hour though they set all the necessary to fix. They did not give any individual the possibility to attempt to make alternate journey which was Unquestionably Completely wrong. I had been in Miami for my brother’s funeral because Thursday. My spouse performs two career and he had to consider off from function Thursday, Friday and Monday from both Work. I also had to take off myself. The flight inevitably took off And that i missed my relationship.